Easily customized Word document that includes answers to FAQs, sample letters to customers, and critical talking points and messages.

Customer Communication Guidelines (excerpt from page 3)

  • Adhere to the information set forth in these documents and do not elaborate or expand upon the information provided.
  • If a customer asks a question that is not included in these materials, it is likely something we cannot answer at this time. Capture the customer’s question and pass it to your manager.
  • Maintain the very highest ethical standards and remain focused, as always, on serving the needs of our customers.
  • Do not call out comparisons to other industry mergers or acquisitions.
  • Do not speculate on the future state, leadership, outcome and people ...