27 Merger Communication Best Practices:
- Manage expectations.
- Articulate the compelling business rationale.
- Be honest and candid.
- Over-communicate.
- Create opportunities for two-way communication.
- Look for several different ways to get your point across.
- Explain the reasons for the changes.
- Ask questions.
- Seek feedback and listen.
- Prepare yourself for all types of feedback.
- Tell the “why” before the “how” or the “what.”
- Remember to capture employee feedback, questions, and concerns.
- Speak to the facts.
- Actively enlist support.
- Follow up on employee feedback and questions.
- Keep people focused and future-oriented.
- Communicate “early wins.”
- Keep everyone updated.
- Explain that leadership is needed at all levels.
- Assume that none of your answers will be “off the record.”
- Seek to understand the nature of concerns—get to the underlying issues.
- Don’t ignore controversial questions.
- Be prepared to tell employees “We don’t know yet” or “We are working on that” as responses to some questions.
- Set aside time to listen to others.
- Listen for “past” emotions and emotionally charged language for real meaning.
- Don’t assume. Ask questions. Be careful about attaching labels to what you hear.
- Stay unbiased.
Slide titles:
![Merger Communication Best Practices](/sites/default/files/styles/ppt_slide_thumbnails/public/Merger-Communication-Best-Practices-1-min.png?itok=9fOtfGgH)
Merger Communication Best Practices
![General Communication Best Practices](/sites/default/files/styles/ppt_slide_thumbnails/public/General-Communication-Best-Practices-1.png?itok=UzjfGOwy)
General Communication Best Practices
![General Communication Best Practices](/sites/default/files/styles/ppt_slide_thumbnails/public/General-Communication-Best-Practices-2-1-min.png?itok=7CfYNgIg)
General Communication Best Practices
![General Communication Best Practices](/sites/default/files/styles/ppt_slide_thumbnails/public/General-Communication-Best-Practices-3-1-min.png?itok=6z-I4m1I)
General Communication Best Practices
![Answering Best Practices](/sites/default/files/styles/ppt_slide_thumbnails/public/Answering-Best-Practices-1-min.png?itok=DvLWZcIo)
Answering Best Practices
![Listening Best Practices](/sites/default/files/styles/ppt_slide_thumbnails/public/Listening-Best-Practices-1-min.png?itok=IO27K41C)
Listening Best Practices
![Pitfalls to Avoid](/sites/default/files/styles/ppt_slide_thumbnails/public/Pitfalls-to-Avoid-1-min.png?itok=WpMWH79-)
Pitfalls to Avoid
![James Thurber Quote](/sites/default/files/styles/ppt_slide_thumbnails/public/James-Thurber-Quote-min.png?itok=MSRJZHKV)
James Thurber Quote
![Questioning Best Practices](/sites/default/files/styles/ppt_slide_thumbnails/public/Questioning-Best-Practices-1-min.png?itok=2KU4pwrk)
Questioning Best Practices
![Voltaire](/sites/default/files/styles/ppt_slide_thumbnails/public/Voltaire-1-min.png?itok=8uVbKTXp)
Voltaire